After his graduation, between 1981 and 1989 he worked at CSELT, the then Italian telephone company's research center, at Bell Labs between 1990 and 1995, and AT&T Labs between 1995 and 1999. In 1999 he was Director of the Natural Dialog group at SpeechWorks International until the company was acquired by Scansoft in 2003, and then held a position of manager for the Advanced Conversational Technologies department at IBM Research from 2003 and 2005. He served as the Chief Technology Officer at SpeechCycle from 2005 to 2011. Between 2012 and 2013 he was the Chief Executive Officer of the International Computer Science Institute. Between March 2014 and December 2017 he was at Jibo, Inc. as its Director of Advanced Conversational Technologies. He joined Google in March 2018. He was the elected Chair of the IEEE Speech and Language Technical Committee between 2007 and 2008, and on the board of several international conferences and events. He was a member of the editorial boards of the IEEE Signal Processing Magazine and of the International Journal of Speech Technology. He was also the general co-chair of the SIGdial Conference on Dialog and Discourse, held in London on September 2009, and the general technical program chair of Interspeech 2011 held in Florence, Italy, on August 2011. During his career he authored more than 120 articles, book chapters, and conference publications in the fields of speech recognition, language modeling, optical character recognition, and dialog systems. He was elevated to the grade of Fellow by IEEE in 2010 for contributions to statistical natural language understanding and spoken dialog management and learning. He is also a Fellow of ISCA, the International Speech Communication Association, and member of the AVIOS board.
Works
He is the author of The Voice in the Machine, published by MIT Press in 2011, a general audience book on the history, technology, and the business of computers that understand speech.
Honors and awards
He is the recipient of , an award sponsored by the Italian-American Chamber of Commerce and recognizing, every year, 10 prominent Italian-Americans in fields such as science, technology, and art. On December 10, 2019 he received a honorary degree from the Heriot Watt University of Edinburgh.
