Society of Ticket Agents and Retailers


The Society of Ticket Agents and Retailers is a United Kingdom body formed to provide self-regulation within the theatre and event ticket sales industry. STAR's aim is to ensure fairness and openness in the sale of event tickets and its members are required to comply with a code of practice.

Code of practice

The code of practice covers all aspects of ticket retailing however it can be summarised in three main tenets:
In June 2004 the Office of Fair Trading announced it would be carrying out a fact-finding study into ticket agents for entertainment and sporting events in the UK. The report was published in January 2005 and whilst it concluded that "most consumers were happy with their last ticket purchase" it did recommend that "the Society of Ticket Agents and Retailers produce model terms for its members to use in their consumer contacts". STAR subsequently published model terms in July 2009.

Full Members of S.T.A.R.