Panago is a Canadian pizza delivery and takeout chain with about 200 locations across 6 provinces. Panago is a franchise business with each location being franchisee-owned and operated. In 2015, Panago generated over 150 million dollars in sales.
History
Owned by the Rooke family, Panago is a privately held company. The first three stores opened in 1986 in Abbotsford, BC and operated under the brand "Panagopoulos", which is the name the chain grew under, until it was rebranded as "Panago" in 2000. Panago has a strong presence in British Columbia, which has a total of 96 locations followed by 68 locations in Alberta. Other stores in operation include 8 in Saskatchewan, 4 in Manitoba, 22 in Ontario, and 1 in Newfoundland. The Panago head office is located in Abbotsford, BC and there is a regional office in Downtown Toronto. Current expansion efforts are heavily focused in the province of Ontario. The first urban Toronto location opened at Bay and Gerrard in April 2007. According to the company, further expansion is planned for the Greater Toronto Area. Panago currently has two Customer Contact Centres located in Abbotsford and Burnaby, servicing calls from all stores.
Menu
Panago specializes in pizza and offers over 35 different recipes on the menu. Customers can order by recipe or create their own. They offer regular, thin, multigrain and gluten-smart crusts, nine sauces, five cheeses and over thirty toppings. The dough is made on a daily basis in each store and contains no additives. Panago's menu extends to salads, cheezy bread, four types of wings, a cookie & dips and shakers. In 2008, Panago removed added MSG, artificial flavours and colours from all of their ingredients. This change met the approval of BC nutritionists as it allowed Panago’s pizza to fit within the stricter guidelines for food in schools that were put forth by the BC government in September, 2009. Partnered with a number of schools in the Vancouver region, Panago offers 18 different serving sizes for 5 pizza selections that meet the criteria and fall under the "Choose Most" category. Similarly these school offerings, served in the most popular serving size of 1/10 or 1/8 of a large pizza, also meet the requirements for Ontario’s “Sell Most” category. The “Sell Most” category is outlined in the new nutritional policy from the province of Ontario and includes nutritional standards for food and beverages sold in schools. This policy, entitled the SchoolFood and Beverage Policy, announced in January 2010, took effect on September 1, 2011. Leading up to the full implementation, schools were encouraged to consider implementing the policy as soon as possible. Panago is also a partner of the Vancouver Aquarium and offers only Ocean Wise certified seafood on the menu. Certification requires that all seafood is sourced from a sustainable fishery and harvested in an environmentally sound manner. As a special order, Panago offers a gluten-smart pizza crust, which comes in the medium sizing. Their menu also list gluten-free toppings. They also offer an extensive vegetarian and vegan menu.
Innovation
Launched in 2000, Panago is known by many customers for popularizing dips and shakers which are offered with the purchase of every pizza. In 2003, Panago launched the largest deployment of wireless debit-at-the-door machines in Canada, allowing customers to purchase their delivered pizzas without cash or cheque. In 2008, Panago released a private label line of take-home products called Panago Cucina. The Cucina product line includes olives, balsamic vinegar, olive oil, pizza seasoning shakers, organic juices and water. Panago has published recipes that customers can use at home that incorporate ingredients from the product line at Panago.com. In 2008, Panago also launched a reusable insulated pizza bag. The bag is designed to keep pizza hot for customers who pick up their pizza. Customers can also choose dairy-free Daiya cheese as a topping.
Awards and recognition
In May 2009, Panago was the recipient of 12 Frankie Awards presented by the Canadian Franchise Association. Gold awards were given for store design, brochures, packaging and a December 2008 promotion. Panago is partnered with advertising and design firm . In November 2010, an independent study, conducted by J. D. Power and Associates found Panago Pizza ranked highest in the quick service category in the Vancouver market. The study included satisfaction rankings for restaurant chains using four factors that typically drive overall customer satisfaction. Listed in order of importance, these factors include: price; service ; meal ; and environment.
Community involvement
Panago participates in community initiatives centered on amateur sport, children’s literacy, volunteerism and fundraising. Awards developed to recognize children for good sportsmanship and literacy are distributed by Panago locations. Each one is redeemable for a small pizza for children who earn them in the classroom or while playing sport. Panago also offers assistance with fundraising to amateur sport teams and not for profit organizations in addition to pizza donations in support of volunteerism. Panago became an official sponsor of the Steve Dangle Podcast on November 7, 2013. Fall 2015, Panago is involved in Anti-Bullying week. They have partnered with Bullying.org. Panago is also partnering with Live Nation to include concert tickets in their contests.
Legal
In 2002, Panago Pizza was involved in an arbitration against a Delta, BC resident, who had registered the domain panago.biz. The complaint requested transfer of the domain to the pizza chain, but was dismissed.
