In 1985 founder and CEO James K. Noble, Jr. created the Noble solution by utilizing early predictive dialing software. Four years later, in 1989, the CEO officially formed Noble Systems Corporation, headquartered in Atlanta, Georgia. Noble was the first vendor to offer an open, scalable, fully distributed platform. Noble has about 500 employees globally, including regional U.S. offices and international offices in the UK, Australia, and the Philippines. In November 2007, Noble Systems acquired Amcat, Amcat UK Ltd and Amcat Germany GmbH. In 2009, Noble Systems acquired assets of the TouchStar Software Corporation, including the TouchStar brand and all intellectual properties, as well as TDI including the Liberation brand and product line and associated intellectual properties. This included the Digisoft line of products, including eTelescript. In January 2010, The Atlanta Business Chronicle revealed: "In the past five years, Noble has posted a compounded average growth rate of 23 percent; the company would not disclose specific revenue figures." In October 2011, Noble Systems acquired Open Wave, a Workforce Management software and solutions specialist. In March 2018, Noble Systems acquired FidoTrack, one of the leading providers of Cloud Gamification software and services for call centers.
Customers and markets
Noble solutions are used by various organizations, including the following:
Noble Systems has partnered with technology companies such as: Aculab, Dialogic, HP, IBM, Red Hat Linux, and Informix. NSC has also partnered with complementary application providers. For example, Noble incorporated text-to-speech software from Nuance directly into its own solutions. Noble Systems is a member of Avaya's DevConnect program and also has a partner relationship with Avaya, allowing Avaya to sell it's Gamification and Contact AI and OnQ campaign strategy management products.
Products
According to Frost & Sullivan, "Noble's strategy is to align itself with the top line revenue goals of its customers. Thus it competes on the business impact of its solutions and services; it typically does not compete on price." The Noble Solution The flagship Noble Enterprise Solution suite consists of hardware and software components for computer telephony and contact center management applications. Noble provides a solution for predictive dialing, ACD, blended communications, custom scripting, on-screen reporting, agent monitoring, resource management and more. Its products include omnichannel voice and non-voice, IVR, recording, workforce management and employee engagement, and robotic process automation and artificial intelligence tools with data analytics and real-time and post-call speech analytics.The suite is offered in both premises-based and Communication as a service cloud configurations.
