Medallia


Medallia is a customer experience management company based in San Francisco, California with offices in Buenos Aires, London, Tel Aviv, Munich, Paris, New York City, Washington DC, Austin and Sydney.
Medallia provides Software-as-a-Service Customer Experience Management and Employee Experience Management software to hospitality, retail, financial services, high-tech, and business-to-business companies internationally.

Overview

As part of a Customer Experience Management program, Medallia's cloud-based Customer Experience software platform captures voice of the customer feedback across Web, social, mobile, and contact center channels, analyzes it in real-time, and provides action workflows to executive, central and front-line teams for customer satisfaction, customer loyalty, Net Promoter scores and overall business performance.
Medallia provides a platform for survey, social, text, written and online feedback. The software analyzes feedback from Facebook, Twitter, and other major review sites alongside solicited feedback data from surveys and contact centers. In addition to social media feedback and analysis, as well as mobile feedback and engagement, capabilities of the company's product include survey creation and management, text analytics and dashboarding, and direct goals and action management.

History

Founded in 2001, Medallia's founders were motivated to start the company after consulting to executives of Fortune 500 companies about consumer-company relationships. In 2017, the company was ranked #7 on the Forbes Cloud 100 list. Kampyle was acquired by Medallia in October 2016. In July 2019, Medallia went public on the NYSE.
In April 2020, Medallia acquired voice-to-text specialist Voci Technologies for $59 million.