Early on, Masergy was backed by venture investors. In 2003, Centennial Ventures and Meritage Funds jointly invested a total of $31 million in Masergy. And in 2005, WestAM led a group that invested $30 million in Masergy. Chris MacFarland joined Masergy as its chief operating officer in 2008, and was named its CEO in 2010. In August 2011, Masergy was acquired by ABRY Partners LLC, a private equity investment firm, for an undisclosed price. Masergy acquired Broadcore Communications for an undisclosed purchase price in July 2012. Broadcore offered communications services, including video calling and call recording, for businesses. In April 2014, Masergy acquired Global DataGuard, broadening its portfolio to include managed security services for enterprise customers. Its Unified Enterprise Security solution includes advanced persistent threat management and adaptive network behavioral analysis. Masergy was acquired by Berkshire Partners in 2016 for an undisclosed amount, and had been previously acquired by ABRY Partners LLC, a private equity investment firm, for an undisclosed price. In September 2018, James Parker was named the new CEO. In May 2020, Chris MacFarland was named the new Chairman & CEO.
Services
Masergy delivers Managed SD-WAN, Unified Communications, Cloud Contact Center, and Managed Security to global enterprises for clients in industries such as manufacturing, healthcare, entertainment, finance, broadcasting, and more. In March 2019, Masergy launched its new AI-Powered Intelligent Virtual Agent which powers Masergy's virtual assistant and chat bot features for their Global UCaaS solutions. In July 2019, Masergy launched its Integrated SD-WAN and Security Bundles, including options for Unified Threat Management, Threat Monitoring and Response as well as Managed Security Services. In August 2019, Masergy launched an updated experience for its Intelligent Service Control portal, simplifying and unifying network & application management. In September 2019, Masergy announced the introduction of AIOps, the Industry’s First Integrated AI-based Network, Security & Application Optimization Solution, taking the first step towards their vision of autonomous networking. In April 2020, Masergy Delivered their 2020 CCaaS and UCaaS Trends Report
Awards
May 2013: Masergy's CEO, Chris MacFarland, was named a finalist in Ernst & Young's Entrepreneur of the Year Southwest Area North. June 2015: Masergy's CEO, Chris MacFarland, was awarded Ernst & Young's Entrepreneur of the Year 2015 for the technology/telecom sector in the U.S. southwest. 2015: Masergy ranked #4180 on Inc. magazine's Inc. 5000 list for 2015. The magazine cited Masergy's 67 percent growth rate over three years. This also marked the fifth time Masergy was included on the Inc. 5000 list. 2017: Masergy's CEO, Chris MacFarland, was named as one of the top 10 highest rated CEOs on Glassdoor. 2018: Masergy won the 2018 Internet Telephony Network Security Excellence Award. 2019: Masergy Won the 2019 Silver Stevie Award for Customer Service Success February 2019: Masergy Won the 2019 BIG Innovation Award for Secure Hybrid Networking with SD-WAN June 2019: Masergy won the 2019 Unified Communications Product of the Year Award August 2019: Masergy won the 2019 INTERNET TELEPHONY SD-WAN Product of the Year Award October 2019: Masergy won Two Cisco Contact Center Awards January 2020: Masergy AIOps wins 2020 BIG Innovation Award March 2020: Masergy named a Visionary in Gartner Magic Quadrant for Network Services, Global
