In March 2009, Stintz came under some scrutiny when it was revealed that she spent $4,500 of her councillor's office budget on voice lessons. She did so after being told "she speaks too fast and that her message is being lost as a result." She said that the lessons improved her speaking during council meetings. In 2009, Stintz was one of the leaders of the Responsible Government Group centre-right caucus on City Council which opposed the policies of Mayor David Miller. The group opposed Mayor Miller's handling of the 2009 City Workers’ strike. As the City Councillor for Ward 16, Stintz initiated and supported a wide array of initiatives to improve the community of Eglinton-Lawrence. To deter graffiti, Ward 16's youth were recruited to create murals in the Anne Rawson Laneway, Duplex Parkette and Eglinton Park field house. When a development was proposed at 1717 Avenue Road, urban design guidelines were created. This established the framework needed for constructive dialogue for development in the community. By supporting Orchard View Pedestrian Square, Stintz not only assisted in bringing increased pedestrian safety to a dangerous intersection, but found a new home for the local farmers market. This Square has received "overwhelming positive support". With the "Can the Trash Contest", students from schools across the ward were asked to create posters that illustrated the various reasons for why we should all "can the trash." When disagreements arose from the use of public spaces, Stintz played an active role in resolving the issues. This included finding equitable ice time for those who use the ice rinks in North Toronto, finding space for dog owners to walk their dogs off-leash in a way that did not interfere with other residents and being part of the revitalization of the parks in Ward 16. In April 2009, Stintz accused Mayor David Miller of lying during a debate about payroll costs. Miller said "I know a group of you went up to see the minister and... asked for a $25,000 grant in order to study political parties in the city of Toronto,". Stintz retorted, "I'm actually shocked that you would... so blatantly lie,". Stintz later produced a document addressed to Municipal Affairs MinisterJim Watson and titled, Next Steps for the Strong Mayor Model in the Toronto Context. A spokesman for the minister said the request was for a "study of city hall governance that would have included a look at political parties."
In 2010, Stintz was appointed to the position as Chair of the Toronto Transit Commission with the support of Mayor Rob Ford. During her time as Chair, the TTC introduced a "Customer Charter" which included: posting performance reports on TTC surface routes, an annual TTC Town Hall, 6 Twitter Town Halls per year and 5 "Meet the Manager" events where customers can engage with senior TTC staff. As Chair, 153 articulated buses were added to the fleet and new subway cars were placed on the Yonge-University-Spadina line. Customer service operating hours were extended to make assistance available 7 days a week from 7am-10pm. A new position of "TTC Station Manager" was created to improve accountability to customers while more next vehicle arrival screens and debit and credit card payment systems were made available. In addition, a suicide prevention program was launched with the help of Toronto Distress Centres and Bell Canada and she oversaw the approval of Presto's introduction to the TTC. The TTC also began the introduction of WiFi services in its stations. During her time as Chair, the TTC also approved a number of measures to improve the commission's fiscal imbalance. The TTC made decisions to balance its budget while also reducing the government subsidy received by 10%. This included a process to realign services to match revenue and negotiating new fuel contracts to save the TTC $23.5 million between 2010-2012 and an estimated $30 million from 2013–2014. By agreeing to a new benefits package, and reducing administrative staff, an additional $18.5 million was saved while Stintz served as Chair. By successfully contracting out bus and washroom cleaning services and leasing the Toronto Coach Terminal, a further $4.9 million was saved.
Restructuring TTC Board
Stintz successfully moved a motion in March 2012 at City Council to remove 5 City councillors from the TTC Board, who were all Rob Ford supporters,. The 5 councillors, who constituted a majority of the TTC Board, had voted to terminate the services of the TTC General Manager Gary Webster. Toronto City Council expanded the TTC Board in 2012, on Stintz' recommendation, from nine councillors to an 11-member body with seven councillors plus four citizen members.
''Undercover Boss''
Concerned about budget cuts and negative public perception of the TTC, Stintz revealed on an episode of the show Undercover Boss that aired February 16, 2012 on W Network that she had gone undercover at the TTC for a week in 2011. Changing her appearance and posing as "Ruth Bear", a newly hired TTC trainee, she shadowed a subway train operator, an upholsterer, a station caretaker, and a night shift bus serviceperson, trying each of their respective jobs. Afterward, she revealed her true identity to those employees, that she understood and valued their work, and their ideas on how TTC riders could help them. She had hoped to gain an idea what could be cut and what should not be, and saw the front-line employees as the best source.
2014 mayoral race
On October 27, 2013, Stintz announced that she would run for mayor in 2014. She said, "I believe in the fiscal agenda of Rob Ford, but I worry that another four years of Rob Ford may not move the city forward. And I want to continue to build our city." After stepping down as TTC chair in February, registered as a candidate on February 24, 2014. The Karen Stintz campaign will focus on fighting congestion, creating safe neighbourhoods and building strong communities. Some of her proposals are a "downtown relief subway line, reform the land transfer tax, a joint Toronto-U.S. bid for the 2026 World Cup and explore a 'hybrid' solution for the eastern part of the Gardiner Expressway." On August 21, 2014 Stintz announced she was dropping out of the race and would not seek re-election as city councillor.
Post-political career
In late August 2014, after withdrawing from the mayoral election, Stintz expressed interest in becoming Commissioner of the Canadian Football League when the position was to become vacant in April 2015. When this opportunity did not pan out, Stintz was appointed as the Executive Director of ArtsBuild Ontario – a nonprofit arts service organization dedicated to realizing long-term solutions for building, managing and financing sustainable arts facilities needed in Ontario communities. In November 2015, Stintz was named Variety Village President and CEO for an 18-month term.
