It was named by the Health Service Journal as one of the top hundred NHS trusts to work for in 2015. At that time it had 868 full-time equivalent staff and a sickness absence rate of 3.38%. 72% of staff recommend it as a place for treatment and 61% recommended it as a place to work. The trust now employs 1,140 people. The 2017 national staff survey established the trust as:
Best community trust nationally for: 68% of employees would recommend the trust as a place to work – national average is 57%; 93% agree their role makes a difference to patients/service users
Equal best community trust nationally for: 81% of employees are satisfied with the quality of their work and care; 78% would be happy with the standard of care provided by the trust if a friend or relative needed treatment; 69% are satisfied with resources and support; 81% felt motivated at work, better than last year
Continuing to improve scores in most key areas, including: 90% of the workforce said they had an appraisal in the previous 12 months
The Care Quality Commission rated the trust as requiring improvement in 2016. Subsequently, in 2017, the inpatient unit at Teddington Memorial Hospital was rated 'Good' in all areas. The rapid response and rehabilitation team was identified as an area of outstanding practice as part of that subsequent inspection. In August 2017 the community recovery service was rated good as part of a Hounslow-borough wide inspection of health and care services. In March 2017 there was a Joint Targeted Area Inspection of the multi-agency response to abuse and neglect in Hounslow, including services provided by HRCH. This found there was effective multi-agency working, in the majority of cases, to improvements in the lives of children living with domestic abuse. It was also noted that health services effectively identify risk to children as a result of domestic abuse, making good-quality, prompt referrals, which clearly identify the risks to children. In December 2017 the audiology service maintained its accreditation for IQIPS standard. The IQIPS scheme is a professionally led assessment and accreditation scheme that is designed to help healthcare organisations ensure that patients receive consistently high-quality services, tests, examinations and procedures delivered by competent staff working in safe environments.
Services and locations
Some of the services offered by the trust include: ;Adult services
