Embassy Suites by Hilton is a chain of upscale all-suite hotels trademarked by Hilton Worldwide. As of December 31, 2018, there are 253 locations in six countries with 58,858 rooms. Similar to other Hilton brands, 208 Embassy Suites hotels are independently owned and operated by franchisees with 47,081 rooms, while 45 locations are managed with 11,777 rooms.
History
Embassy Suites hotel division was founded in 1983 by Hervey Feldman and Mike Rose, Holiday Inn Corporation's CEO. The first Embassy Suites hotel opened in 1984 in Overland Park, Kansas. In 1989, just 6 years after its founding, Embassy Suites was named one of Fortune's "Best Companies for Customer Service." In 1990, the parent company of Embassy Suites became The Promus Companies Incorporated. Embassy Suites opened its first international property in 1992 in Toronto. In 1999, Embassy Suites Hotels joined the Hilton Family after the merger of Hilton Hotels Corp. and Promus Hotel Corp. That same year, Embassy Suites was named "Best Practice Corporate Champions in Quality" by the Center for Hospitality Research at Cornell's School of Hotel Administration, and was the recipient of the J.D. Power and Associates "Highest Guest Satisfaction among All-Suite Hotel Chains" award. In 2007, Embassy Suites reclaimed the J.D. Power and Associates award for “Highest Guest Satisfaction among Upscale Hotel Brands,” the brand’s sixth overall win. Embassy Suites celebrated its 25th anniversary in 2009 with the opening of Embassy Suites Minneapolis – Brooklyn Center. That same year, Embassy Suites won “Highest Guest Satisfaction among Upscale Hotel Brands” for a record-setting seventh time. In 2014, Embassy Suites Santo Domingo opened, representing the brand’s first hotel in the Dominican Republic. The following year, Embassy Suites re-branded to Embassy Suites by Hilton, and was ranked the #1 hotel brand for families in the category by Parents magazine.
Property features and amenities
Embassy Suites is a chain of all-suite hotels. All guest rooms of this chain have a separate living area as well as a sleeping area. The majority of Embassy Suites hotels have an atrium-style layout, although some Embassy Suites properties lack this feature. In the evening, an Evening Reception with drinks and light snacks is provided for all guests. Embassy Suites properties also offer a complimentary breakfast featuring made-to-order omelets and other hot and cold options.
In early 2011, Embassy Suites announced a series of three new 30-second commercials, to be aired in major markets beginning in March 2011. The commercials feature the character 'Mr. More' and are directed by Roman Coppola. The series highlights three of the Embassy standards, True Two Room Suites, Cooked-to-Order Breakfast and the Manager's Reception. The catchphrase is 'What's better than getting more of more and less of less?' In the 2000s, commercials for Embassy Suites featured a boy named Austin who described a family vacation at an Embassy Suites Property. In the 1980s and early '90s, commercials for Embassy Suites featured Garfield along with the slogan "You don't have to be a fat cat to enjoy the suite life".
