A&W (Canada)


A&W Food Services of Canada, Inc. is a Canadian fast food restaurant chain. The chain was originally part of the U.S.-based A&W Restaurants chain, but was sold to Unilever in 1972, and then bought by its management in 1995. It no longer has any corporate connection to A&W operations outside of Canada.
The Canadian operation is owned and operated by the privately held A&W Food Services of Canada Inc., based in North Vancouver, British Columbia. In December 2013, A&W was Canada's second-largest quick service restaurant burger chain with 850 outlets after McDonald's with 1,400 outlets.

History

The first Canadian A&W restaurant opened in Winnipeg, Manitoba in 1956. The Canadian restaurants were part of the American chain until 1972 when they were sold to Unilever.
In 1975, facing competition from the growing Canadian operations of McDonald's, the company launched what was to have been a temporary advertising campaign starring an orange-clad mascot, The Great Root Bear. The bear and the tuba jingle that accompanied him became a long-running campaign. The famous Canadian composer and B.C. Hall of Fame winner Robert Buckley helped compose the song. The mascot was so successful that he was eventually adopted as the mascot by the American A&W chain as well. The famous tuba jingle was played by famed Vancouver jazz, classical and session trombonist Sharman King. King also did the ads for the "Book Warehouse" chain of discount book stores, which he owned.
In the early 1980s, the drive-in style of restaurant was phased out. It was replaced with a modern, pastel-coloured fast food outlet which included marginally healthier options. While the chain continued to open some standalone restaurants, A&W also aggressively pursued shopping mall locations, and as a result A&Ws are still commonly found in Canadian malls of various sizes.
In 1995, the chain was bought from Unilever by senior management. During 1997 and 1998, Drew Carey served as a spokesperson for the chain, appearing in TV ads alongside the Great Root Bear; he was dismissed after a November 1998 episode of The Drew Carey Show featured Carey eating at a McDonald's location in China.
, as offered at A&W restaurants in Canada
By the end of the 1990s, marketing and products began to take on a more retro approach. Former menu items, such as the Burger Family, were reintroduced, and marketing became more targeted toward the baby boomer generation. The Great Root Bear and the "ba-dum ba-dum" theme were also retired from most advertising. A new restaurant design was introduced, featuring a bright orange and yellow exterior, reminiscent of the 1950s, while the interior is decorated with memorabilia associated with the same period. Existing restaurants were renovated to match the new style. Meanwhile, with malls in decline, A&W began to focus on opening new standalone restaurants, particularly in smaller markets where McDonald's was often the only major hamburger chain. The last drive-in style restaurant closed in 2000, in Langley, British Columbia.
In 2001, Allen Lulu appeared in an A&W commercial for the first time. He continues to appear in TV ads at present.
On February 15, 2002, the A&W Revenue Royalties Income Fund was listed on the Toronto Stock Exchange. The initial public offering was 8.34 million units at $10 each. The fund owns the A&W trademarks in Canada and licenses them to A&W Food Services of Canada Inc. Revenue is generated by charging a three percent royalty on gross sales of each restaurant. Television advertisements are filmed at locations in the Fraser Valley. In June 2006, A&W celebrated 50 years in Canada. Some Quebec locations had been Dunkin' Donuts locations until Dunkin' Donuts closed most locations in Quebec.
Two new restaurant concepts were introduced in the fall of 2009. The new standalone restaurant design is ultra modern but with some architectural markings reminiscent of the design in the earlier buildings erect from A&W back in time. There is also a new separate format for urban locations, where some of the baby-boomer aspects are scaled back in favour of a more modern look. On November 21, 2013, the chain opened its 800th location in downtown Montreal. The company's advertising also shifted to a focus on animal welfare, such as chicken and beef raised without antibiotics.
In February 2018, Susan Senecal became the company's chief executive officer.
In June 2018, A&W announced that they were replacing plastic straws in their locations with paper ones, becoming the first fast food chain in North America to make the switch.

Products

Apart from the namesake brand of root beer, the A&W menu is focused on "The Burger Family", a lineup of hamburgers introduced by the U.S. A&W chain in the early 1960s, mostly discontinued in the 1980s in favour of a more standard menu, then reintroduced in Canada and expanded upon beginning in the late 1990s.

The Burger Family

The original Burger Family lineup consists of the Baby, Mama, Teen and Papa burgers. They are still sold today along with other burgers named after other family members:
Discontinued members of the Burger Family include the Grandma Burger, a prime rib burger topped with caramelized onions and horseradish sauce and the Sirloin Burger Twins, which were a pair of sliders.

Chubby Chicken

Another 1960s-era offering, Chubby Chicken, returned to the menu shortly after the reintroduction of the Burger Family.
Chubby burgers are breaded all white-meat chicken breasts. There are three varieties offered;
These can be ordered by themselves, or in combos. They also offer all white-meat chicken strips which come in either 3 or 5, by themselves, or in combos. The chicken strips may also be ordered in wraps such as the "Chipotle Chicken wrap" and the "Bacon Ranch wrap". Some locations offer fried chicken bone-in pieces.

Value Menu

In 2012 A&W introduced its first value burger, the Buddy Burger. It is also available in a double patty variant, the Double Buddy burger. It can both ordered both with or without cheese. The release of the Buddy burger made A&W more competitive with competitors such as McDonald's who already had value burgers like the McDouble.
In 2015 A&W piloted the new Chicken Buddy burger at some select locations. It was successful and added to the value menu permanently in 2016.
A&W launched a revamped version of their breakfast offering in the summer of 2014. In addition to the Bacon N' Egger, Sausage N' Egger, and Classic Bacon N' Eggs, they launched several new items including The All-Canadian Special and pancakes. Customers can choose to have their breakfast sandwiches made with either English muffins or with buns. In 2017, A&W announced that it would offer All-Day Breakfast, to compete with McDonald's.

Beyond Meat

In July 2018, A&W locations began serving Beyond Meat's vegan Beyond Burger. The chain had a shortage of the Beyond Burger in August 2018, but announced that all locations would receive stock by October 2018. In 2019 A&W expanded its Beyond Meat offerings with the release of the Beyond Meat Sausage N' Egger.
A&W also sells their Mozza Burger, which isn't part of the burger family or the value menu. It consists of a beef patty, lettuce, tomato, bacon, mozzarella cheese, and their special Mozza sauce on a sesame seed bun. Other offerings include the Veggie Deluxe, traditional hot dogs, and the Whistle Dog. Available sides include french fries, poutine, and thick-cut onion rings. Sweet potato fries have been added to the menu in some locations. The sweet potato fries are served with a small container of chipotle mayo. Drinks include A&W Root Beer and other Coca-Cola soft drinks, along with organic Van Houtte coffee, milkshakes, and A&W Root Beer floats. The ketchup and mustard served at A&W location are processed by French's at their Ontario facility and use only Canadian ingredients.

Differences between the Canadian and American menus

The Canadian menu has some similarities to the current offerings of the American chain, but, owing to their independent management, also diverges in many respects. The only Burger Family product available by name in U.S. locations is the Papa Burger, although it differs significantly. However, the American "Original Bacon Cheeseburger" appears to be almost exactly equivalent to the Teen Burger available in Canada. Notable products on the U.S. menu not available in Canada include deep-fried cheese curds, cheese fries, and soft serve-based products such as sundaes. The Whistle Dog, a hot dog dressed with cheese, bacon and relish, was available in Canada, but was discontinued at the end of 2016, as was the regular hot dog.

Animal welfare

The chicken and eggs served at A&W are from hens who lived in enriched cages and were fed a vegetarian diet, as with all other animal products served by the chain. Antibiotics are only used in the company's animals when medically necessary, and those animals are taken out of production. Most pork products supplied to the chain are from pigs raised in gestation crates; however, A&W claims to be trying to phase them out. A&W has also announced plans for their meat production to meet Global Animal Partnership's level 2 certification, but did not provide a specific date.

Trademark

The A&W trademarks are owned by A&W Trade Marks Limited Partnership. The Partnership licenses the trademarks to A&W Food Services of Canada Inc. in exchange for a royalty of 3% of the sales of A&W restaurants in Canada. A&W Food Services owns ~21% of A&W Trade Marks Inc. which is the sole general partner in the Partnership, while the rest is owned by A&W Revenue Royalties Income Fund.